Business Intelligence Blog from arcplan
18Feb/110

arcplan Customer BI Best Practices: Spotlight on Delkeskamp

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From time to time, we'd like to introduce you to one of our customers' best practice BI solutions, created of course with arcplan software. Today we're putting the spotlight on Delkeskamp, a German corrugated board manufacturer. Their arcplan-based BI solution integrates data from multiple sources and brings transparency to their production costs -- showing them where and when to take action to reduce costs in certain areas. These are 2 best practices any organization implementing business intelligence can benefit from. Okay, maybe we all can't relate to production costs, but what about cost of sale or cost to obtain a new customer?

Let's take a look at Delkeskamp's BI solution.

The Requirements

With more than 30,000 individual production orders per year, managing Delkeskamp's supply chain depends on an efficient business intelligence system that can process large amounts of data related to those orders and provide management with complete information. Managers need to be able to look at the company’s production by location, product line, supplier, and customer in depth and over time. In addition, the company's divisions run different ERP systems that need to be integrated by their BI tool. One of those systems also houses financial data, and there's yet another system that records and stores data from production machines. Having all of that data available for reports and analyses would certainly help the company make more informed decisions, cut costs, and boost efficiency.

The Results

One of arcplan's core strengths lies in the ability to integrate data from multiple sources into a single report, scorecard, or dashboard. Delkeskamp's arcplan solution pulls together all of its disparate systems and helps the company manage a number of complex analyses. Being able to easily analyze all that data has allowed the company to identify and rein in cost drivers in its production process. The transparency arcplan brings to Delkeskamp's cost structure is invaluable. Before it was in place, production managers could only guess that their estimates for small orders would be profitable, as they had no way of isolating the setup costs for small orders to determine if they were excessive or eating into profit margins. Now the company is able to separate running costs from setup costs and estimate order pricing more accurately. This means that the company is able to improve pricing and performance with each order.

arcplan also allows them to analyze revenue, margins and profit by customer, location, supplier, and product. They've even been able to track customer satisfaction, turnover, post-sale metrics and more with the same infrastructure.

For a more in-depth look at why we think Delkeskamp is a best practice customer, check out this case study [PDF] -- no registration required.

Markus Gisske

About Markus Gisske

I'm a Senior Marketing Manager at arcplan. I've been at the company for almost 10 years and work out of the Langenfeld, Germany office.
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