Business Intelligence Blog from arcplan
9Jul/130

On-Demand Webinar: A Visual Guide to Customer Analytics

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View-WebinarCheck out arcplan’s latest on-demand webinar: 30 minutes on the metrics that will give you a 360 degree view of your customers and what chart types best tell that story.

A Visual Guide to Customer Analytics
Recorded Date: Wednesday, July 17, 2013
Speaker: Dwight deVera, SVP of Professional Services at arcplan

About this webinar:

It’s been popular for a number of years to talk about having a “360 degree view” of your customers, but achieving it in our world of silo’d data has been another matter. You know how difficult it can be to connect individual silos of information into one integrated view. You likely have many systems and technologies in place at your organization, and it falls on you, the decision maker, to waste time assembling the pieces necessary to come up with a view of your customers from these different systems.

This webinar is a back-to-the-basics, practical guide to getting a 360 degree view of your customers. We cover how to combine metrics in self-service dashboards that give everyone in your company a better understanding of your customers, and the ability to spot trends, identify opportunities to cross-sell, up-sell or simply target them more effectively, and ultimately optimize your customer relationships.

In this webinar, we present:

  • The sales, operations, financial, and customer support metrics you should be looking at
  • A way to leverage available systems and technology to remain nimble with your metrics (prioritizing and subscribing to them)
  • A solution for pulling together silo’d data into one integrated view

View the webinar >>

3Jul/130

Design Adjustments for Mobile Dashboards

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With half of the world’s businesses expected to embrace the bring-your-own device (BYOD) trend by 2017 and more than 80% of employees already using personal devices in the workplace, it’s more important than ever to make your business intelligence mobile-enabled. In surveying our customers, arcplan has found that those deploying mobile BI cite the need to deploy apps to many devices while maintaining a consistent design and low maintenance effort. So our next platform release this Fall is built on the concept of DORA – Design Once, Run Anywhere – the ability to create BI apps one time and have them automatically adapt their layouts to appear optimized on the end user’s device. And in today’s world, that can be a huge range of devices:
range of device sizes_arcplan_dashboardsBut even with DORA, dashboard designers need to do some work. The process involves laying out the dashboard elements for each screen size up front so the application can call up the optimized format. So let’s review a few things you’ll want to keep in mind as you design your company’s mobile dashboards.

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28Jun/130

Kscope13 Conference Recap – An Exhibitor’s Perspective

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Dwight_at_booth_demo_sm Another Kscope is behind us! This was the third time arcplan has exhibited at this annual conference put on by the Oracle Development Tools User Group. New Orleans was the perfect host city as it provided great entertainment options after hours, and gave us an excuse to adorn attendees with Mardi Gras beads in arcplan colors! We also enjoyed catching up with attendees we’ve met at past Kscopes and several arcplan customers who were in attendance, including Turner Broadcasting and Bristol-Myers Squibb.

Of the 1400 attendees (attendance has risen by about 100 per year over the past several years), we found that half seemed to be business users and half were more on the IT/development side. Everyone who stopped by our booth was open about the systems they have in place, how they’re functioning, and the challenges they’re experiencing. We spoke with many attendees who:

Several remarked on their extended OBIEE implementations (2+ years and counting…) and how they need an interim solution for reports and dashboards. They were delighted to see arcplan’s capabilities and excited by our drag-and-drop designer tool – and of course by our ability to deploy enterprise projects in less than 4 months.

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21Jun/130

Finding the Right Analytics Engine For Your Business

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luxurycar_BIAs we usher in the warm summer months, I can’t help but notice people taking their high performance convertibles out of the garage for a spin. Upon leaving the infamous King of Prussia mall last weekend, I saw a Mercedes SL550 Roadster and an Audi R8 in the parking lot. That’s when I learned an important lesson: people actually drive cars that are over $100k. No but seriously, while these sports cars are great for feeding your occasional need for speed or making a bold statement about personal taste, they are not meant for everyday use. For most of us, a comfortable, mid-range vehicle that won’t empty your bank account works just fine. The same is true when selecting an analytic tool for your businesses. Business analytics solutions are set to reach 50% of potential users by 2014 according to Gartner, but maybe your organization is a bit behind. Choosing an analytic tool can be a bumpy road, so let’s discuss some things you should think about when choosing the right solution for your company’s needs:

Balanced and smooth
When purchasing a vehicle, most buyers will select one that’s reliable, safe, and will hold its value over time. When purchasing a business intelligence solution to meet everyday analytic needs, you should think about similar qualities: you want a BI tool that reliably helps you address specific business problems, is user-friendly for users of all skill levels (especially if you’re shooting for that 50% adoption rate), and holds its value over time – also known as a return on investment.  “Balanced and smooth” BI solutions – those that offer a good deal of options but are easy to install and work with – are great for organizations just getting their feet wet with BI technology…

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18Jun/130

Vote Now – The BI Survey 13

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BI-survey13The BI Survey 13, the world’s largest survey of business intelligence users is now open through the end of June!

The survey is run by BARC, the Business Application Research Center, a leading independent software industry analyst specializing in Data Management and Business Intelligence.

The BI Survey 13 is strictly vendor-independent: BARC does not accept vendor sponsorship of the survey, and the results are analyzed and published without any vendor involvement.

You will be able to answer questions on your usage of a BI product from any vendor. Note that your rating will only be relevant for arcplan if you declare arcplan as your preferred product. Your answers will be used anonymously and your personal details will never be passed on to vendors or other third parties.

As a participant, you will:

  • Receive a summary of the results from the full survey
  • Be entered into a draw to win one of ten $50 Amazon.com vouchers
  • Ensure that your experiences are included in the final analyses

Click here to complete the survey online.

It should only take about 20 minutes to respond to the questionnaire. Thank you for your participation!