In my last post, I ruminated on the problems that plague business intelligence dashboards. Traditional dashboards simply haven’t evolved as quickly as modern businesses, where decisions are made by many levels of management and need to be informed by various areas of the business – finance, marketing, sales, operations and more. If your dashboard is confined to your department’s metrics alone, it’s doing you a disservice. Dashboards of the future will require cross-functional views of KPIs to really be effective. And they’ll embed more self-service options than ever. The good news is that future-proofing your dashboards is possible. Here’s how:
1) Make your dashboards searchable.
Key performance indicators are essential for monitoring business performance. Last time, I talked about how “KPI overload” – common in so many businesses I’ve worked with – can cloud business insight. However in some cases, having hundreds of KPIs may actually be necessary for understanding and managing your performance. If you need KPIs from many parts of the business in order to make good decisions, it can become a complex task to find the information you need. So consider making your dashboards search-enabled so that users can easily find the metrics they’re looking for. Searching is how users find information; “Google” is a verb for a reason. So why should your BI system be any different?
2) Make your dashboards personalized.
Dashboards serve as a point of reference for business leaders, many times per day or at least a few times per week. Either way, your dashboard should be one of the things you look at the most in a given week (besides your husband, wife, or kids of course). From a personalization perspective, there’s something we can learn from a social medial platform like Pinterest…