The end of each year warrants a look at the key trends that may take hold in the coming months. Mobility, cloud computing, bring-your-own-device (BYOD), and big data topics are clearly influencing the business intelligence industry. However, major market players such as Amazon, Apple, Google, Samsung and others are producing the technology to make these developments possible. The question becomes: are the trends paving the way for these companies to produce the technology, or is the existence of the technology influencing the trends? I believe the latter – that Amazon, Apple, Google and Samsung are the true pioneers of the BI industry.
In 2014, we’re not going to see much in the way of wholly new trends, even though some experts are already forecasting more innovations. Gartner, for example, has singled out voice-controlled BI as a hot topic. However, the idea of being able to control BI processes by voice instead of through user interfaces is more of a fantasy than a realistic business requirement. Instead, the focus for 2014 will be on developments that are already possible and how to integrate these into the corporate IT environment. Big data for one has been a subject of discussion for years. In 2014, there will be more talk about the benefits and value provided by the increasingly larger amounts of data. Primarily though, it is the underlying technical innovations created by industry giants such as Amazon and Apple that are driving the development of BI and the requirements of the market.
Mobile BI Thanks to Tablets and Smartphones
ROI, Customization, and Mobility
In my series so far, I’ve tackled questions about buying criteria, cloud BI vs. SaaS BI, and data management. Today is the last installment and tackles the remaining most common questions we hear from SMBs about business intelligence. This series is all about expediting and simplifying BI by dispelling myths and providing practical advice for moving beyond manual processes to automated reporting, dashboards and advanced analysis.
8) What’s the ROI for business intelligence?
This is a question we’re asked more often all the time, as SMBs know they need BI but struggle to justify the investment. BI vendors need to understand that SMBs can’t invest in solutions that don’t quickly generate returns.
Unfortunately, a large percentage of BI projects fail to meet the businesses’ objectives. I don’t bring that up to scare you away from BI, but instead to encourage you to ask the vendors on your shortlist for proof of their ROI. It’s part of your due diligence when it comes to selecting the right vendor. First, ask them about their success rate. Do they have happy and long-term customers? As an example, the average tenure of arcplan’s customers is more than 7 years, the longest of any vendor included in Gartner’s Magic Quadrant for Business Intelligence – an indicator of long-term customer satisfaction. How do the vendors on your short-list stack up?
The next step is to ask your vendor to estimate the ROI you should expect…
Recently we have seen a dramatic change when it comes to deciding which screen size to design a new report or dashboard for. It’s always been a struggle for BI app designers to optimize applications to fit to the different sizes of desktop PCs and laptops, but adding mobile devices like smartphones and tablet PCs to the mix makes it even more complex.
The most natural solution of the past was to design two different views – one for the desktop and one for mobile deployment. But we no longer recommend this approach as the lines between different device categories are blurring.
Netbooks are encroaching on notebook and iPad territory, coming closer to their display capabilities. iPad has initiated a storm of new devices from other vendors with similar screen size. Even worse (from an app design point of view), Internet giant Amazon.com launched its Kindle Fire, whose screen size sits between traditional smartphones and tablet PCs. And now new devices like the Galaxy Note and the Galaxy III by Samsung, whose screen sizes are between the iPhone and the Kindle Fire, have found their own fans.
Although size does matter, screen size is not the sole point to consider when designing BI apps. There’s orientation to consider – which devices are optimized for portrait or landscape orientation – and on top of this, different vendors also offer a wide variety of pixel density – defined by pixels per Inch (PPI). For example, the new iPhone 4S with its Retina Display is able to display more pixels on its 3.5″ display than a decent netbook.
For app designers, it is impossible to create separate reports for every device, especially at organizations where BYOD (bring your own device) is the standard. This would end up being a total nightmare from a maintenance point of view. So what can we do? It’s time for a new and intelligent approach that will allow us to use one app and one report or dashboard layout for all devices.