arcplan’s Senior Vice President (and frequent author on this blog) Dwight deVera is featured on TDWI.org for his article, How to Future-Proof Your Dashboards. He covers how Responsive Design, HTML5, Self-Service and Collaboration are already beginning to influence BI dashboard design and why you need to get on board with these trends. Check out the article and let us know what you think!
How to Future-Proof Your Dashboards
Dashboards equal business intelligence (BI) to many people. They have been around for decades without substantial changes. Over time, we have refined the rules of dashboard design, deciding what makes dashboards most functional and efficient. Times are changing and dashboards must adapt to shifting user requirements. Mobility is encroaching on traditional dashboard usage and users are demanding self-service capabilities, less IT interference, and a greater say in what corporate data is useful and relevant. Future-proofing your dashboards is imperative if they are to continue delivering value.
Responsive Design + HTML5 = BI Anywhere
According to TechRepublic’s BYOD Business Strategy Survey, 62 percent of companies either already have Bring Your Own Device allowances in place or plan to by the end of 2013. With the increasing popularity of mobile devices in daily life, workers have become accustomed to switching between gadgets according to the task at hand — smartphones for calls and quick searches, tablets for Web browsing and e-mails on the go, and laptops for more time- and labor-intensive activities. However, switching devices and accessing BI apps is not always so effortless.
A new design concept is making it easier than ever to build and deploy BI apps that can be used on any device without the need for extra development…
Business intelligence is evolving in ways that improve efficiency, productivity, and the bottom line for companies of all sizes. Combined with major innovations like real-time data access and mobile technology, BI is truly driving the success of leading organizations. The Aberdeen Group’s recent report, Decisions on the Move: Mobile BI 2013, surveyed the state of mobile business intelligence and found that “leaders” enjoy benefits like a 2.3-times year-over-year improvement in sales revenue and customer retention, and a 70% improvement in operating profit over “followers.” The benefits of mobile BI are both practical and tangible, but some companies are still standing on the sidelines, not taking advantage of the mobility that their BI platform likely facilitates. So let’s address the misconceptions that keep some organizations lagging behind when it comes to mobile BI:
It can wait ’til I get back to the office…
The proliferation of mobile devices has opened the floodgates for an “always-connected” society. We can argue about whether or not that’s a good thing, but it is the state of business these days. Allowing yourself to think that business questions can be tackled once you’re back at the office is a mistake – one your competition may not be making. Mobile BI empowers your executives, field teams, off-site workers, and sales managers to be productive, attending to time-sensitive information and making impactful decisions no matter where they are. Certain decisions – or at the very least, status checks – can’t wait until these road warriors get back to their desk, especially when dealing with vendors and customers in different time zones. The work day isn’t confined to 9-to-5 if you’ve got coworkers, customers and vendors spread across the country, or if you’re global like arcplan. Leading organizations realize the value of mobile BI’s ability to give workers access to decision-relevant data day and night. I’d never suggest that you tether yourself to your corporate metrics 24/7, but for the times you really need that information away from the office, mobile BI is invaluable.
In my last post, I ruminated on the problems that plague business intelligence dashboards. Traditional dashboards simply haven’t evolved as quickly as modern businesses, where decisions are made by many levels of management and need to be informed by various areas of the business – finance, marketing, sales, operations and more. If your dashboard is confined to your department’s metrics alone, it’s doing you a disservice. Dashboards of the future will require cross-functional views of KPIs to really be effective. And they’ll embed more self-service options than ever. The good news is that future-proofing your dashboards is possible. Here’s how:
1) Make your dashboards searchable.
Key performance indicators are essential for monitoring business performance. Last time, I talked about how “KPI overload” – common in so many businesses I’ve worked with – can cloud business insight. However in some cases, having hundreds of KPIs may actually be necessary for understanding and managing your performance. If you need KPIs from many parts of the business in order to make good decisions, it can become a complex task to find the information you need. So consider making your dashboards search-enabled so that users can easily find the metrics they’re looking for. Searching is how users find information; “Google” is a verb for a reason. So why should your BI system be any different?
2) Make your dashboards personalized.
Dashboards serve as a point of reference for business leaders, many times per day or at least a few times per week. Either way, your dashboard should be one of the things you look at the most in a given week (besides your husband, wife, or kids of course). From a personalization perspective, there’s something we can learn from a social medial platform like Pinterest…
The bring your own device (BYOD) trend has moved from hype to reality, from nice-to-have to necessity and from business option to expectation. It’s a workplace trend that’s driven by worker demands, and as many as 60% of organizations will give in to allow personal devices in the workplace by the end of 2013. In the same way, the new era of business intelligence is driven by consumer technologies like mobility and collaboration, and that’s one of the reasons we’re seeing such an uptick in mobile BI adoption plans this year…people are simply demanding it.
Mobile BI Plans
According to a 2012 benchmark study by Ventana Research on Next Generation Business Intelligence, 53% of companies are currently deploying or plan to deploy tablets in their BI environment, a trend driven by executives who use their own mobile devices for work and are asking for support. BI vendors have been quick to respond – like others, we released our own product, arcplan Mobile, in early 2011 in anticipation of the trend.
The 2012 Successful BI Survey by BI Scorecard revealed that organizations that have already deployed mobile BI and been successful enjoy an adoption rate of 39%, much higher than industry average. BI Scorecard founder Cindi Howson thinks mobile BI “will be the technology that helps BI become more mainstream and impactful.”
As speculation about Apple’s iWatch grows – will it be a snap bracelet? will it replace the iPhone? – it got me thinking about a watch (of all things) supporting the vision of real-time analytics. What sounds stupid at first (the notion of an old-fashioned personal device, around for 5 centuries with little to no innovation over such a long period, inspiring a 21st century topic such as real-time analytics) has some merits if you think about it twice.
First off, wearable computing devices are real business. According to tech analyst Juniper Research, the next-gen wearable devices market, including smart glasses, will be worth more than $1.5 billion by 2014, up from just $800 million this year.
While the majority of those devices are sold in the context of fitness and healthcare scenarios, there is applicability in modern enterprises. In fact any business process that can benefit from real-time analytics can leverage computing devices that are “at hand” and travel with us easily.
So what business processes can benefit from real-time analytics?