KAISER + KRAFT EUROPA optimizes service provision with arcplan Enterprise

For mailorder company KAISER + KRAFT EUROPA quality assurance and ongoing improvement of products and services are central components of its company strategy.The company´s requirements to the new Management Information System (MIS) were challenging:

• Standardized database as accounting basis for figures to enable the comparison of company areas.
• Clear, structured evaluation of operational activities.

"With our arcplan Enterprise-based management information system, we have created a central information platform that provides all of our relevant data and parameters at the push of a button. Sales, Accounting, Acquisitions and Warehousing have access to the same database via the Web. Evaluations of up-to-date, standardized figures provide management with the basis for making decisions for optimizing customer services and product selection."
Achim Vogel, Gruppenleiter Data Warehouse

The arcplan Enterprise-based solution provides the company´s senior and middle management with

•  relevant data from various data sources and application areas,
• sales analyses by individual regions or customers, and
• other company figures

Since arcplan Enterprise was implemented KAISER + KRAFT EUROPA benefits from

• improved services,
• considerable time, and
• cost savings.

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