WSuite is a turnkey solutions that enables IT support and service departments to rapidly and effectively process requests in a manner that exceeds defined service levels. This solution from Kibra offers customers a comprehensive software suite designed for continual service improvement.
With the help of two modules - WSD (Web Service Desk) and WFL (Web Workflow) - and thanks to tight process integration, excellent scalability and multiple configuration options, users have access to the entire ITIL and all operational business processes in one application. A third module, WAnalyse, offers a graphic display of operational data and KPI performance so users have a visual on how their departments are performing and what processes need improvement. WSuite offers users a high degree of automation with minimal training and maintenance needed.
Due to its scalability, WSuite is used by SMBs and large enterprises across all industries.
Web Services, MS SQL Server, Analysis Services, PowerOLAP, Oracle Essbase, all ODBC sources and ODBO databases
arcplan Enterprise Server Version 6.6+
English, German, French, Italian (others can be easily added)
Tags: Planning, Budgeting, Forecasting, BPM, CPM, Performance Management, Excel integration, SAP BW, IBM Cognos TM1, Microsoft SQL Server, Analysis Services, Workflow Process Management, ITIL, ITSM, Request Management, Workflow Modelling, Business Processes