Kibra - WSuite

WSuite is a turnkey solutions that enables IT support and service departments to rapidly and effectively process requests in a manner that exceeds defined service levels. This solution from Kibra offers customers a comprehensive software suite designed for continual service improvement.

WSuite

With the help of two modules - WSD (Web Service Desk) and WFL (Web Workflow) - and thanks to tight process integration, excellent scalability and multiple configuration options, users have access to the entire ITIL and all operational business processes in one application. A third module, WAnalyse, offers a graphic display of operational data and KPI performance so users have a visual on how their departments are performing and what processes need improvement. WSuite offers users a high degree of automation with minimal training and maintenance needed.

Benefits

  • Reduces maintenance and coordination expenses of your business processes by at least 50%
  • Allows users to react to customer demands rapidly and flexibly 
  • Customer-specific process solutions can be designed without programming
  • Multi-language capability in reporting and data entry allows global usage
  • Windows-/Linux-compatibility with widely used web clients as front-end (Firefox, Safari, IE8…)

References

Due to its scalability, WSuite is used by SMBs and large enterprises across all industries.

  • SBB Cargo Schweizerische Bundesbahn - The #1 in Swiss freight train traffic and one of the leading international railway companies on the north-south axis through Europe.
  • BSI - BSI is an international bank specializing in wealth management, with a global presence from Switzerland to Hong Kong.
  • GENERALI - Leading insurance and financial services group serving more than 70 million clients in 60 countries.

 

Supported Data Sources

Web Services, MS SQL Server, Analysis Services, PowerOLAP, Oracle Essbase, all ODBC sources and ODBO databases

Supported arcplan Versions

arcplan Enterprise Server Version 6.6+

Available Languages

English, German, French, Italian (others can be easily added)

Website

http://www.kibra.ch/

 

Tags: Planning, Budgeting, Forecasting, BPM, CPM, Performance Management, Excel integration, SAP BW, IBM Cognos TM1, Microsoft SQL Server, Analysis Services, Workflow Process Management, ITIL, ITSM, Request Management, Workflow Modelling, Business Processes